Refund policy
Return and Refund Policy
At Mirkan, we want you to be satisfied with your purchase. Please review the following policy before requesting a return or refund.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must be:
- Unused, unworn, and in its original condition
- Returned with its original packaging, accessories, and labels
- Accompanied by proof of purchase or your order number
To begin a return, contact us at sdwb8447@outlook.com. Returns sent without prior approval may not be accepted. After approval, we will provide the correct return instructions and return address.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us promptly at sdwb8447@outlook.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the item and packaging
After reviewing your claim, we will provide an appropriate replacement, refund, or other resolution. For approved damaged, defective, or incorrect-item claims, Mirkan will cover the reasonable return shipping cost when a return is required.
Change-of-Mind Returns
For returns caused by a change of mind, ordering the wrong item, or selecting the wrong size or color, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made products
- Gift cards
- Perishable goods
- Personal-care or hygiene products that have been opened or used
- Clearance or final-sale items clearly marked as non-returnable
- Items damaged through misuse, improper handling, or normal wear and tear
Contact us before purchasing if you are unsure whether an item is eligible for return.
Exchanges
The fastest way to receive a different item is to return the original item following the approved return process and place a new order after the return has been accepted.
If your item arrived damaged, defective, or incorrect, contact us before placing another order.
Refunds
We will inspect your return after it is received. If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for your bank or payment provider to process and display the refund after it has been issued. Processing times vary by financial institution.
If more than 15 business days have passed since your refund was approved, contact us at sdwb8447@outlook.com.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
If the order has already shipped, it must follow the standard return process after delivery.
European Union Cooling-Off Period
If your order is delivered within the European Union, you may have the right to cancel or return it within 14 days of delivery without providing a reason, subject to applicable law.
The item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Statutory exceptions may apply to personalized, perishable, sealed hygiene, or other exempt products.
Return Shipping Responsibility
Do not send returns to the address shown on the original package unless we specifically instruct you to do so. The appropriate return location may vary.
Mirkan is not responsible for unauthorized returns or packages sent to an incorrect address. We recommend using a trackable shipping service and keeping the shipping receipt until your return is completed.
Contact Us
For return or refund questions, contact:
Mirkan
Email: sdwb8447@outlook.com